Refund & Return Policy

Effective Date: 01/03/2025

At ShadesSpotlight, we strive to provide high-quality eyewear and exceptional customer service. If you are not completely satisfied with your purchase, our return and refund policy ensures a hassle-free experience.

Delivery

  • Orders are delivered within 5-7 business days from the date of purchase.
  • Delivery times may vary based on location and shipping carrier delays.

Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of delivery.
  • Products must be unused, unworn, and in their original packaging with all accessories, tags, and protective cases included.
  • Customized or prescription lenses are not eligible for return unless there is a defect.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

To initiate a return, please contact our customer support team at customer@shadespotlight.com with your order details.

Refunds

Once we receive and verify your returned item, we will process your refund:

  • Refunds will be issued within 7-10 business days after product verification.
  • Refunds will be processed to the original payment method.
  • Shipping fees are non-refundable unless the item was defective or incorrect.
  • If a refund is delayed beyond the expected time, please check with your bank before contacting us.

Exchanges

We offer free exchanges if you receive a damaged, defective, or incorrect product.

  • Exchanges must be requested within 7 days of delivery.
  • The exchange process takes 5-10 business days after receiving the returned item.

Non-Returnable Items

  • Gift cards and promotional items
  • Customized and prescription lenses
  • Clearance or final sale items

Contact Us

For any return or refund-related queries, reach out to us:
📧 Email: customer@shadespotlight.com
📞 Phone: (480) 425-0528
🌐 Website: www.shadespotlight.com

We appreciate your trust in ShadesSpotlight and are committed to ensuring a smooth shopping experience!