Refund & Return Policy
Effective Date: 01/03/2025
At ShadesSpotlight, we strive to provide high-quality eyewear and exceptional customer service. If you are not completely satisfied with your purchase, our return and refund policy ensures a hassle-free experience.
Delivery
- Orders are delivered within 5-7 business days from the date of purchase.
- Delivery times may vary based on location and shipping carrier delays.
Returns
We accept returns under the following conditions:
- Items must be returned within 7 days of delivery.
- Products must be unused, unworn, and in their original packaging with all accessories, tags, and protective cases included.
- Customized or prescription lenses are not eligible for return unless there is a defect.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
To initiate a return, please contact our customer support team at customer@shadespotlight.com with your order details.
Refunds
Once we receive and verify your returned item, we will process your refund:
- Refunds will be issued within 7-10 business days after product verification.
- Refunds will be processed to the original payment method.
- Shipping fees are non-refundable unless the item was defective or incorrect.
- If a refund is delayed beyond the expected time, please check with your bank before contacting us.
Exchanges
We offer free exchanges if you receive a damaged, defective, or incorrect product.
- Exchanges must be requested within 7 days of delivery.
- The exchange process takes 5-10 business days after receiving the returned item.
Non-Returnable Items
- Gift cards and promotional items
- Customized and prescription lenses
- Clearance or final sale items
Contact Us
For any return or refund-related queries, reach out to us:
📧 Email: customer@shadespotlight.com
📞 Phone: (480) 425-0528
🌐 Website: www.shadespotlight.com
We appreciate your trust in ShadesSpotlight and are committed to ensuring a smooth shopping experience!