PRIVACY POLICY

Shades Spotlight (hereinafter referred to as ‘Company’), knows that You (a visitor or a registered user) care how information about You is used and shared, and we appreciate Your trust that we will do so carefully and sensibly. We let You retain as much control as possible over Your personal information. However, You may not visit and use our site at any time without telling us who You are or revealing the required information about Yourself. To the Company, our most important asset is our relationship with You. We are committed to maintaining the confidentiality, integrity and security of any personal information about our users of our site. We are proud of our privacy practices and the strength of our site security and want you to know how we protect Your information and use it to provide to You the services. This notice describes our privacy policy.

By visiting this Website and by agreeing to this Privacy Policy or by registering at our stores you agree and consent to our collection, use, processing, disclosure and transfer of your personal data according to the provisions of this Privacy Policy and applicable laws.

Information You Give Us: When permitted by law or with your consent, we may collect personal information about you when you visit our stores, enter on and use our website or mobile app, and otherwise interact with us. Personal information means and includes name, email, website user account log in ID and password, mobile and landline phone numbers, gender, date of birth, address, gift message and eye prescription, but excludes any Credit Card, Debit Card or Net-Banking Details, all of which are stored on the Company’s secure servers and/or in cookies on your computer. You can choose not to provide certain information, but then You might not be able to take advantage of many of our features. You can review, add or update certain information by writing to us at customer@shadespotlight.com. When You update information, we usually keep a copy of the prior version for our records.

Photos, Scans, and Images: When you use our “3D Try On” services and submit your consent (or grant us permission to take), photo, facial scan, or other image of you. We don’t share those photos, scans, or images, or any facial data captured in the facial scans, with any third parties. We may use them for purposes as described below:

• to measure your pupillary distance and face width, and to gather other optical information
• to map and measure your facial features
• to address certain problems or concerns you may have with your glasses
• to help better understand how our frames fit our customers and provide frame recommendations
• to provide, personalize, and improve our products and our Service

We store the pupillary distance and face width measurements of the users submitted through the iPhone X TrueDepth camera.

Use of your Information:

• Fulfilling orders – We use your data to accept, process, deliver products and services, conclude transactions, and to communicate with you on such orders.
• Personalization – We use your data to provide you with customized recommendations of products and services and improve your user experience.
• Communicate with you – We use your data to respond to communications, reach out to you about your transaction or account, share promotional offers you have signed up for, market our products, provide other relevant information, or request feedback.
• Compliance with Law – We use your data to comply with applicable laws.

Automatic Information: We receive and store certain types of information whenever You interact with us, including operating system version, hardware models, unique device identifiers, advertising identifiers, serial numbers, mobile network information, and installed applications. Our server logs Your activities for various diagnostic and analytical purposes. However, other than the IP address of Your machine from where You are accessing the Service, there are no other personal information maintained by the Company in the log.

Retention of Information: We will retain your personal data for as long as it is necessary to provide our services or as long as required by law. Any photo, facial data, or other image that you may share with us, we retain for a period of 5 years from the date of your last use of our website or as long as we continue to provide the services to you or as required by law.

Your Rights:

• Right to access information about personal data
• Right to correction and erasure of personal data
• Right to grievance redressal
• Right to nominate
• Right to withdraw consent

Your Duties:

• Not to impersonate another person while providing your personal data.
• Not to register a false or frivolous grievance or complaint.
• Not to suppress any material information.

E-mail Communications: To help us make e-mails more useful and interesting, we may request confirmation when You open an email from us if Your computer supports such capabilities.

Sharing of Information: We may share your information with third parties such as affiliates, service providers, or as required for processing transactions. Your personal data may be transferred, stored, and processed outside India. By using our services, you consent to such storage and processing.

Business Transfers: In case of acquisition or merger, customer information may be transferred as an asset, ensuring continued protection.

Security of Information: We work to protect your data using SSL encryption, password protection, and restricted access. We do not sell or rent Your personal information.

Conditions of Use, Notices, and Revisions: If You choose to visit this Website, Your visit and any dispute over privacy is subject to this Agreement, including limitations on damages, arbitration of disputes, and application of the law of the Republic of India.

Children and Persons with Disability: If you are under 18 or have a lawful guardian, you may use our services only with the direct involvement of a parent or guardian.

Grievance Officer: For any queries, grievances, or issues regarding this Privacy Policy, contact us at customer@shadespotlight.com.

Cookie Policy: We use cookies to store user preferences and track trends. You can manage your cookie settings in your browser.

Complaints to Board: If we are unable to resolve your request, you may lodge a complaint with the Data Protection Board of India.

NDNC Policy: By using our website or registering, you authorize us to contact you via email, phone, or SMS for services and promotional offers.